Q: Which countries do not qualify for reshipment benefits?

A: Reshipment services are extended to all countries. However, for Brazil, India, Italy, Norway, Finland, Denmark, Sweden, and all of Scandinavia, we provide reshipment for 70% of the initial order total due to the heightened risk associated with customs in these regions.

Q: Can I request an alternative shipping method?

A: Certainly.

Q: Do you deliver to P.O. Boxes?

A: We exclusively deliver to residential addresses.

Q: My package has not arrived. When can I expect a refund and what is the process?

A: If your package is delayed and it has been more than 10 days since we notified you of the delivery, we will contact the shipping agency to confirm whether the package has been seized, lost, or encountered any issues. In such cases, we will promptly reship the order at no additional cost.

Q: How much is the shipping cost?

A: Shipping charges will be provided after placing an order. You will receive an email detailing the shipping charges based on your country, city, and postal code.

Q: How are the products packaged?

A: Our products are discreetly packaged for enhanced privacy.

Q: Do you provide a tracking number?

A: Yes, all orders come with a tracking number. However, for privacy reasons, we no longer share tracking numbers after the package has been sent. All receipts are destroyed after dispatch, and in the event of non-delivery, we proceed with a reshipment.

Q: Is there a guarantee that I will receive my item?

A: If the item does not arrive, we guarantee a reshipment.

Q: Can packages go missing?

A: While packages do not typically go missing, instances of reshipments have primarily involved small packages (between 1-10g) that may have been lost due to their size.

If you have any further inquiries, please do not hesitate to contact us.